Support

Most problems are fixed by an over-the-air filter update. If something is still wrong, write to us and include the link of the page or video.

Contact

Email shidin@shidin.com. Add the link, your iOS version and the app version from Settings → About.

An ad got through

Close and reopen the app so it checks for new filters. If the ad is still there, send us the link. Fixes reach the app without an App Store update.

Playback stops when I lock the screen

Follow the background play guide. If a video keeps failing in the iOS player, switch to YouTube’s player in Settings → YouTube → Video Player.

Restore Pro on a new iPhone

Open Settings in the app and tap Restore Purchases while signed in with the same Apple Account.

Cancel a subscription

Open iOS Settings → your name → Subscriptions, or manage subscriptions on the App Store. Cancel at least 24 hours before the period ends to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com.

Links open in Safari instead of the app

Turn on the AdBlockTube extension in iOS Settings → Apps → Safari → Extensions, and allow it on youtube.com.